Gaming is meant to be fun, not stressful. Winx365 believes every player deserves to game safely and responsibly. Use our responsible gaming tools and keep the experience enjoyable at all times.
Keep Your Gaming in Check
Set limits, take breaks, and seek help when you need it.
Responsible gaming means enjoying gaming as a form of entertainment — not as a way to earn money or escape everyday problems. Winx365 firmly believes that gaming is only truly enjoyable when it's done consciously and in a controlled way.
Online gaming is growing rapidly in popularity across Bangladesh. Along with this surge in interest come certain risks — particularly for those who play without knowing their own limits. Winx365 acknowledges this reality and is committed to playing an active role in protecting every player.
Responsible gaming isn't just about you — it matters equally for your family and the people close to you. Excessive gaming can take a toll on family relationships, financial stability, and mental health. That's why we're ready to support you every step of the way.
Keep in Mind: Gaming should be a source of enjoyment. If you ever feel that gaming is having a negative impact on your life, take a break right away and reach out to our support team.
For responsible gaming at Winx365, we recommend following a few core principles. Sticking to these will help you stay in control at all times and protect both your financial and mental well-being.
Winx365 offers a range of effective tools to help you stay in control of your gaming experience. All tools are completely free to use and can be activated at any time.
Contact our support team to learn more about these tools and set them up on your account. All changes take effect immediately, though reducing a limit typically requires a 7-day cooling-off period.
Gaming addiction develops gradually, which can make it hard to recognize early on. If you notice any of the following signs, it's time to take stock. Winx365 wants to help you assess where you stand.
Are you spending more time and money on gaming than you planned?
Do You Keep Coming Back to Try to Win Back Money You Have Lost?
Do you find it difficult to cut back or stop gaming?
Are you hiding your gaming or lying to family or friends about it?
Have you taken out a loan or dipped into savings to fund your gaming?
Do you feel anxious, irritable, or restless when you can't play?
Is work, study, or family responsibility being affected by your gaming?
If you answered "Yes" to 3 or more of the questions above, pause right now. Use the Winx365 self-exclusion tool and speak with a specialist.
If you feel that gaming is having a negative impact on your life, use the Winx365 self-exclusion feature. It is a powerful tool that helps you take a break from the platform for a set period of time.
Email our support team or reach out via live chat to let us know you'd like to self-exclude.
Choose a self-exclusion period of 6 months, 1 year, or permanent — whichever suits you.
Your account will be locked immediately upon request, and no promotional messages will be sent to you.
Once the set period is over and you feel ready, you can reactivate your account through our support team.
Winx365 strictly prohibits gaming by minors. We verify age at registration and confirm identity through the KYC process. Parents can also play an active role:
Winx365 is always here for any questions or concerns you have about responsible gaming. Our dedicated support team is available 24 hours a day.
Support Email: [email protected] — We respond to all responsible gaming inquiries within 24 hours. For detailed questions, please reach out to us FAQ Page View.
If you are facing a mental health crisis or need urgent support, reach out to Kaan Pete Roi — Bangladesh's mental health support organization. You are not alone.
Use these tools at any time to keep your gaming experience safe and under control.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately, and a 7-day waiting period applies before it can be raised.
Set a maximum duration for each gaming session. Once the time is up, the session will end automatically and prompt you to take a break.
Gaming will automatically stop once you've lost a set amount. This protects you from significant financial loss and prevents impulsive decision-making.
Take a mandatory break lasting anywhere from 24 hours to 30 days. You will not be able to log in during this time. Come back with a clear head.
A pop-up will appear at set intervals to let you know how long you've been playing and your total wins or losses so far.
Exclude yourself from the platform for anywhere from 6 months to permanently. No promotional communications will be sent during this period and your account will be fully locked.
Find answers to the most frequently asked questions about responsible gaming right here.
Our support team is available 24/7 for any gaming-related concerns. No question is too small.